AI Native Case Study #44: Minnesota’s Enterprise Translations Office (ETO)

👏 Minnesota’s ETO is transforming government services by breaking down language barriers, ensuring all residents have equitable access to essential information.

🌟 Background
The ETO, founded in 2023, addresses the needs of Minnesota’s diverse population with over 20% primarily speaking languages other than English, including Spanish, Somali, and Hmong.

🏔️ Challenge
The state faced decentralized translation processes, leading to inconsistent quality, high costs, and delays, with translation requests taking up to a month.

💡 Solution
By integrating ChatGPT into translation workflows, the ETO established a systematic approach that combines AI efficiency with human oversight, following ethical AI principles.

🚀 Benefit
📈 Rapid Turnaround: Reduced translation times from weeks to under 48 hours, with urgent requests fulfilled in as little as 2 hours.
💰 Financial Efficiency: Saved over $100,000 per month by reallocating resources to support strategic initiatives.
🌍 Service Expansion: Offered translations for additional languages such as French, Arabic, and more through ChatGPT.
🤝 Equitable Access: Ensured timely delivery of government information, enhancing accessibility for non-English-speaking communities.

📊 Evaluation
Ethical AI: (9/10) The ETO prioritizes ethical AI by ensuring transparency and human oversight in translation services.
AI Native: (8/10) Integrating ChatGPT as a core tool showcases the embrace of AI-native solutions in government functions.
Application Modernization: (9/10) The use of AI enhances modernization through improved workflows and faster service delivery.

Statement:
1) This case is sourced from OpenAI’s official website, linked to https://openai.com/index/state-of-minnesota/.
2) Evaluation results are generated by AI, lack of data support, reference learning only.

That’s all for today’s Global AI Native Industry Insights. Join us at AI Native Foundation Membership Dashboard for the latest insights on AI Native, or follow our linkedin account at AI Native Foundation and our twitter account at AINativeF.